1. Information we collect
When you submit our cleaning request form, we may collect the information you voluntarily provide, including:
- Name.
- Phone number.
- City or service area.
- Approximate home size.
- Number of bathrooms.
- Preferred service plan or cleaning frequency.
- Additional details you choose to share, such as pets, preferred products or special requests.
- Basic technical information, such as IP address, browser or device information, for security and request records.
2. How we use your information
We use your information to:
- Contact you about your cleaning request.
- Prepare or confirm a quote.
- Schedule or coordinate cleaning service details.
- Respond to questions, messages or follow-up requests.
- Improve our customer service and website experience.
3. Sharing your information
We do not sell your personal information. We may only share information when necessary to provide the cleaning service, comply with legal requirements, protect our business, or use trusted tools that help us operate the website and communicate with customers.
4. Data storage and security
We take reasonable steps to protect your information from unauthorized access, loss or misuse. However, no website, server or online transmission can be guaranteed to be 100% secure.
5. Cookies and language preferences
Our website may use a basic cookie to remember your preferred language, Spanish or English. This helps show the website in the language you selected.
6. Your choices
You may contact us to ask questions about your information, request an update, or ask us to remove your request details from our active records when possible.
7. Contact us
If you have questions about this Privacy Policy or how your information is handled, please contact BrillaHome Cleaning.
BrillaHome Cleaning
Phone: (631) 704-4225
8. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.